Frequently asked questions

No. The scanner works in the browser on any phone or laptop with a camera. If a QR code is damaged, staff can type the 6-character code instead.

Yes. Every event has a public registration link and a QR poster. Guests fill a short form on their phone and get their entry pass immediately.

Any SMTP account works, for example Gmail, Outlook, Zoho or your own domain. Emails are sent from your address with your name on them.

Yes. Online events include the meeting link in every email. Hybrid events get both the QR pass and the meeting link.

Yes. Import CSV files with automatic column matching, or push registrations in real time from your payment or landing page through the API.

Plans and limits are shown above. When a free plan is offered you can register without paying and upgrade at any time.

Yes. Plans can be paid monthly or yearly through Razorpay with cards, UPI, net banking and wallets, and yearly plans usually cost less.

Yes. Subscribe with auto-pay to renew automatically each period. You can turn auto-pay off or cancel at any time from Billing, and your plan stays active until the period ends.

Your current plan is never cut short. The new plan is queued and starts when the current one ends.

Yes. Every payment has an invoice you can download as an image or PDF from the Billing page.

No. Eventovalley's scanner runs in the web browser of any phone, tablet or laptop with a camera. Open QR Scanner, choose the event and start scanning.

The second scan is flagged as already checked in, together with the guest's name and the time of the first check-in, so a pass cannot be used by two people.

Yes. Staff can type the guest's 6-character check-in code, or mark a guest as checked in from the guest list.

The scanner needs an internet connection to confirm each pass and prevent duplicates across multiple devices.

The guest list is built for large events with thousands of guests. The limit for your account depends on your plan.

Yes. You can edit name, email, phone and additional details, resend their pass, or delete them at any time.

Yes. Filter by "not emailed" to find guests who have not been invited and email them in one bulk action.

A CSV file with a header row. Save your Excel or Google Sheets file as CSV, then upload it to the event.

Only a name column is required. Email, phone, company and designation are imported when present.

No. Guests whose email is already registered for the event are skipped and counted as duplicates.

Yes. Connect your SMTP account (for example Gmail, Outlook, Zoho, ZeptoMail or Brevo) and invitations are sent from your address with your name.

Yes. For in-person events the guest's QR code and check-in code are embedded in the email.

Yes. Placeholders such as {{name}}, {{date}} and {{location}} are replaced with each guest's details.

You choose from 2 days, 1 day, 4 hours, 1 hour and 10 minutes before the start, a go-live email at the start and a thank-you after the event ends.

Yes. Every guest receives the steps that are still ahead of them, and nobody receives the same step twice.

Yes. Each step can be edited for a single event without changing your organisation's templates.

Yes. Messages include the guest's personal pass link, which shows the QR code as a preview image in the chat.

Yes, on supported plans. Registration confirmations, reminders and check-in messages can be sent automatically through approved WhatsApp templates.

No. Guests fill in a short form with their name, email and phone and receive their pass straight away.

Yes. Print the event's registration QR code; walk-in guests scan it with their phone and register on the spot.

Yes. Moving a guest to Invited sends their invitation email, and moving them to Checked in checks them in.

Eventovalley gives each guest a personal join link. When the guest clicks it during the join window, their attendance is recorded and they are redirected to the meeting.

No. They receive their personal Eventovalley join link, and the meeting link is only handed out at the moment they join.

It opens 30 minutes before the event starts and closes when the event ends. Earlier visitors see a countdown.

Yes. After a successful payment, send the guest's details and payment ID to the Eventovalley API and they are registered with their QR pass.

Guests with the same payment ID, email or phone in the event are returned as duplicates instead of being created again.

It varies by event type. Free events often see lower show rates than paid ones; Eventovalley's reports let you compare your own events over time and see the effect of reminders.

Yes. Guests who joined through their personal join link count as attended.

Any SMTP provider, including Gmail, Google Workspace, Outlook / Microsoft 365, Zoho Mail, ZeptoMail and Brevo.

Yes. An event can have its own SMTP settings that override the organisation's sender.