Refund & Cancellation Policy

Eventovalley plans are prepaid subscriptions billed monthly or yearly through Razorpay. This policy explains cancellations and refunds for those payments.

• Cancel any time from Billing in your account, or turn off auto-pay so nothing renews.
• Your plan stays active until the end of the period you paid for. You will not be charged again.
• You can reactivate before the period ends to continue without interruption.

• Plans that have not started: a plan bought while another plan was running (an upcoming plan) can be cancelled before it starts for a full refund.
• Duplicate or wrong charges: if you were charged twice or charged an incorrect amount, the extra amount is refunded in full.
• Failed but debited payments: if money left your account but the payment failed, it is reversed automatically by Razorpay and your bank; if not, we refund it.
• Service not delivered: if a serious problem on our side prevented you from using the Service and we could not fix it, contact us within 7 days of the payment for a full or partial refund.

• For a period that has already started, including when you cancel part-way through it.
• For auto-pay renewals you did not turn off before the renewal date, unless requested within 48 hours of the charge and the Service has not been used in the new period.
• For accounts suspended because of a breach of our Terms & Conditions.

Use our contact form (choose "Billing & refunds") or email us with your registered email address, the payment date, the amount and the invoice number or Razorpay payment ID.

Approved refunds are issued through Razorpay to the original payment method within 5–7 working days. Your bank may take a few more days to show it on your statement.